Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our intimates are designed to be true to size, but if you prefer a more relaxed fit for lounging, we suggest sizing up.
What is your return policy?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Please note that individual pairs of underwear are final sale.
What materials do you use for your intimates?
We prioritize comfort and breathability by using high-quality GOTS certified organic cotton and delicate French lace. Our fabrics are selected to be gentle on your skin and the planet.
How should I care for my Cou Cou pieces?
To maintain the longevity of your intimates, we recommend hand washing in cold water with a gentle detergent. If using a machine, please use a mesh laundry bag on a delicate cycle and always air dry.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Domestic shipping usually takes 3-5 business days depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination and local customs regulations.